Frequently Asked Questions
Everything you need to know about your next favorite pair of heels.
How do I determine the correct size for Pleaser shoes?
Most Pleaser styles are manufactured in U.S. women's sizing. We recommend checking our detailed size conversion chart, as many customers find that our platform boots and sandals run true to size, though some choose to size up for closed-toe styles.
What is the typical shipping timeframe for my order?
Orders are typically processed within 1-2 business days. Standard shipping within the United States usually takes 3-7 business days, while international shipping times vary based on the destination and customs processing.
Can I return or exchange my shoes if they don't fit?
Yes, we accept returns and exchanges within 30 days of delivery. Shoes must be in their original, unworn condition and include all original packaging and tags to be eligible for a refund.
Are your products vegan-friendly?
Many of our most popular styles are made from high-quality synthetic materials, including vegan leather and patent PVC. Please check the specific product description for material details to confirm if a style is vegan.
How can I track the status of my shipment?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website where you can monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.